At Nanshhuf, your safety and satisfaction come first. Because frozen food requires strict temperature control and hygiene standards, we unfortunately cannot accept returns or provide refunds once products have been delivered. This policy helps us maintain the highest quality and food safety for every customer.
Frozen items must remain at controlled temperatures. Once thawed, the texture, flavor, and safety can be affected. Returned products may not meet our strict quality standards.
Reaccepting opened or thawed products poses a risk of contamination. Protecting our customers from potential foodborne illness is always our top priority.
Frozen foods have a limited freshness window. Allowing returns could disrupt safe inventory management and lead to unnecessary product waste.
While we can’t accept returns, we’re always here to help if something isn’t right. Please reach out to our customer support team if you face any issues. Depending on the situation, we may offer:
We know that every bite matters. That’s why we handle each order with care, ensuring your food is delivered in the best condition possible. Thank you for trusting Nanshhuf to bring safe, fresh, and flavorful frozen delights to your table.
